Brand Winners 2008

Tim Halloran of Brand Illumination presents his firm’s take on the best brands of the year 2008:

Wal-Mart

Tough economic times served as a brutal reminder of how linked to low prices the Wal-Mart brand is. As retailer after retailer announced Chapter 11, Wal-Mart announced that it was posting gains. Throughout the years, Wal-Mart has stayed true to the most important branding principle – having a consistent, compelling message – quality items at low prices. During this economic crisis, American consumers are looking to save money – and everyone knows you save money at Wal-mart.

Wii (and Wii Fit)

Nintendo’s Wii continued its torrent sales pace in 2008 and took its “active game playing” to the next level with the introduction of the Wii Fit, a virtual exercise program with balance board included. The workout program is expected to generate over three million sales this year and its parent system proved recession proof, selling over two million consoles in November alone, twice the amount in November 2007. Wii has been successful because it is based on a core, fundamental idea – active game play. Given the overall consumer trend of health and wellness, this core proposition should continue to reap substantial rewards for Nintendo.

Everything that starts with “i”

iPod, iTouch, iPhone, iTunes, iTalk, iLounge, iStation… the list keeps growing of Apple’s brand that is now distinguishable by a single letter. The “is” have created a revolution in handheld and entertainment devices that has radically changed consumer relationships. Even the iMac has enjoyed a renewed resurgence as a result of the innovative, open-minded halo that surrounds Apple, accurately portrayed by the PC guy vs. Mac guy campaign.

“Green”

Not so much a brand, but a revolution, “green” has found its way into multiple product sectors. Four dollar gas prices this summer didn’t hurt, and as a result, the American consumer bought “green” products like crazy. The Toyota Prius was selling for thousands of dollars over its asking price, Clorox “Greenworks” natural cleaning products sold over $14 million within 6 months (not counting Wal-mart), and the green initiative caused almost all major package goods firms to dramatically rethink how they packaged their products. “Green” is a compelling trend that will only continue to expand in scope and importance.

Barack Obama

And the obvious award goes to Team Obama, who created a brand that generated unparalleled passion by its core consumers through innovative tactics within the political arena. Obama communicated with his target where they already were. He established an on-line community of supporters and created a dialog with consumers through almost daily e-mail blasts. Obama’s brand stayed true to his brand message, and more importantly, true to his image. Obama’s “Change” message resonated. Unlike his opponents, he stayed consistent. He communicated a calm, cool demeanor. In short, he convinced the American people that he is a leader. For all these reasons, he will become the 44th president of the United States.

02bTim Halloran is President of Brand Illumination, a branding firm that works with products and people. Tim provides brand “illumination” for numerous leading traditional and non traditional brands. He can be contacted via e-mail (tim@brandillumination.com) or telephone (+1-404-218-4117).

Brand Losers 2008

Tim Halloran of Brand Illumination presents his firm’s take on the worst brands of the year 2008:

Microsoft

Apple continuing to de-position Microsoft (and PCs) as out of date and out of touch, the glitch filled Vista product launch, and the horrendous Jerry Seinfeld ads – it just wasn’t a good year for Microsoft. Trying to out-cute Apple, the Microsoft Seinfeld-Gates campaign came off as disjointed, inconsistent, and just plain weird. But don’t forget, it is Microsoft – something tells me they will re-emerge stronger in 2009.

The World Series

Baseball’s crown jewel has quickly become an afterthought mostly due to its own actions. How long has it been since there has been a good World Series? We haven’t had a relatively “close” World Series since 2003 when the Marlins beat the Yankees in 6 games and in 2002 when the Angels beat the Giants in 7. Add to that the elimination of all World Series day games, the average ending time of a World Series game happening way past midnight in the east and you have an entire generation of kids (and parents) that completely miss baseball’s crowning event every year. Compare what the World Series has become versus the NFL’s Superbowl and you will see that the World Series brand is in major trouble.

Sirius XM

Neither satellite radio station ever came close to getting the number of subscribers needed to actually put together a profitable business. So what do they do? Merge two unprofitable companies together in the hopes that together they can do better than one unprofitable company. Let’s start with the marketing geniuses who decided that the best way to name this new entity was to combine two immensely disappointing brands and voila, you have Sirius XM. Now that is innovation!

Starbucks

What happens in a bad economy? Housing prices plummet, companies file bankruptcy, and consumers stop spending $4 on lattes. If Wal-Mart is a beneficiary of bad economic news, then Starbucks is one of many victims. The brand will either have to ride the storm out or find products that their cash strapped consumers can actually afford.

Bailout Brands

AIG, Bear Stearns, Fannie Mae, Freddy Mac, Goldman Sachs, Morgan Stanley, and Citigroup – most of us knew these “brands” in passing and knew that they did something in the financial arena. But we all know them now as the beneficiaries of billions of dollars as a result of the 2008 financial crisis. Not exactly the type of “brand awareness” a firm desires. And with the auto companies still looking for a handout and rumors of others stepping up for a handout, we hardly have seen the end.

The Republican Party

Ask 74% of the American people, and they will tell you the current President is an absolute disaster. They lost scores of seats in Congress and now are clearly the minority party today. They managed to take the blame for the current economic crisis, when clearly it was equal incompetence from both sides. The Republican brand doesn’t know what it stands for and it has numerous splits trying to move it into their preferred direction. It’s time for a brand repositioning.

02b

Tim Halloran is President of Brand Illumination, a branding firm that works with products and people. Tim provides brand “illumination” for numerous leading traditional and non traditional brands. He can be contacted via e-mail (tim@brandillumination.com) or telephone (+1-404-218-4117).

Back to School We Go

schoolbus

Well, as I get ready to go back to school to start teaching some of the things I’ve learned over the years as a small business owner along comes this new book called ”Buyology: Truth and Lies About Why We Buy,” by marketing wizard Martin Lindstrom. The book is based on a research project that Lindstrom conducted over three years. He and his team used functional magnetic resonance imaging (fMRI) and electroencephalography (EEG) technology to understand what happens in consumers’ brains as they are exposed to advertising and specific brands. This research falls under a body of marketing called neuromarketing. And hold on to your hat because it shatters some previously hjardcore belifes about marketing!

  • Fear sells, sex doesn’t. Our primal instinct as human beings is to survive; therefore, fear and sex are key. Fear relates to our survival: Do I have enough to eat? Will I have enough money when I retire? Is that product safe? Sex relates to procreation. In this respect, Lindstrom claims that political fear-based advertising is effective because it taps into our primal concerns of survival. Sex-based advertising, however, overwhelms us physically, so all we take away is the sexual part and we disregard the brand associated with it.
  • Pass the cigarettes, please. Did you know that global cigarette smoking has increased 13 percent and that warning labels are part of the reason? In fact, Lindstrom’s findings suggested that the warning labels stimulate the nucleus accumbens, a region of the brain that increases cravings. Tobacco companies have actually been able to increase sales even though cigarette advertising has been banned in most countries.
  • Forget product placements. This is a hard one to swallow, but according to the research 99 percent of product placements are completely ineffective. What about the 1 percent? The only effective product placements integrate into the content in a completely meaningful way. Here’s a way to test it out: if your brand can be replaced with any other brand and it wouldn’t make any difference, your sponsorship or product placement is probably a waste of money. However, if the addition or removal of your brand would affect the environment’s context, you’re probably on the right track. Think of “American Idol.” AT&T is a good integration, Coca-Cola is ok, but Ford isn’t good at all.
  • Logos are meaningless. In many cases, it’s preferable to not even have a logo on your advertising.
  • Advertising agencies should hire rabbis, priests, and imams as consultants.Lindstrom claims that strong brands are like religions and how a Catholic feels when viewing an image of the Virgin Mary is how a brand evangelist feels when experiencing his brand affinity. Brands should try to create rituals that are similar to religious rituals. Think about green bean casserole and Thanksgiving. The two are so connected that one of the key ingredients, French Fried Onions, probably wouldn’t even exist if it wasn’t for this holiday and the classic American dish.
  • B!G SHOT BOTTOM LINE: Don’t believe everything you thought you knew about marketing.

    David Tyler is a small business owner, lecturer and marketing/promotions expert. Contact him today to ask a question or request a consultation about your small business! bigshots@davidtyler.com

    “Branding Done Right”!

    We all recognize some taglines. Think about “We try harder,” “When you care enough to send the very best,” and “The quicker picker-upper” (Avis, Hallmark and Bounty). The moment you hear those taglines, you get an instant mental image of a product or service.

    A tagline is used to communicate or explain the main benefit your company or brand provides, especially when the company name or brand name doesn’t do a particularly good job of communicating that message. In these cases, it’s important to review the positioning statement to make sure the target audience is clearly and narrowly defined, and the benefit is one that’s important to that audience.

    Here are some guidelines for creating your tagline:

    • They should contain no more than 8 or 9 words.
    • Communicate or enhance the positioning benefit.
    • Paint a word picture. Choose words that are easy to remember.
    • Cute and catchy is not as important as meaningful. People remember big ideas about things that are important to them long after they forget cute phrases, puns or jokes.
    • Try including the brand name as an integral part of it—like Procter and Gamble did with “Please don’t squeeze the Charmin.”

    B!G SHOT BOTTOM LINE: The right tagline can lock your brand in the minds of your customers. Craft one that tells your audience what you will deliver.

    David Tyler is a small business owner and marketing/promotions expert. Contact him today to ask a question or request a consultation about your small business! bigshots@davidtyler.com

    Turn That Frown Upside Down

     

    It’s inevitable. At some point, you’re going to disappoint a customer. Maybe you’ll miss an important deadline. Or perhaps you’ll discover a defective component in your most popular product during the busy holiday season. Whatever your situation the way you handle a crisis will determine if you regain the trust of your customers…or if they choose to take their business elsewhere.

    Keep these things in mind:

    • Have a plan. Anticipate what might go wrong and how you and/or your staff can leap into action with a resolution. You should be nimble enough to respond within a day, if not hours.
    • Be humble and apologize. A genuine mea culpa goes a long way with frustrated customers.
    • Display excellence in your response. Don’t hesitate to offer a gesture of apology such as a coupon for a free item or service as well as personal, empathetic attention from your company’s leadership.
    • Communicate, communicate, communicate. Let your customers know what is happening, where they can get help and what is being done to fix the situation.
    • Make sure it doesn’t happen again. Take aggressive action to prevent future problems.

    B!G SHOT BOTTOM LINE: By handling a failure with panache, you’ll not only keep customers from running for the door, you might actually impress them with your response.

    David Tyler is a small business owner and marketing/promotions expert. Contact him today to ask a question or request a consultation about your small business! bigshots@davidtyler.com

    Dangers of Discount Pricing

    One of the earliest things I learned from my Uncle Andre is that you should never use discount pricing to entice customers to buy your product. In his words “it cheapens your product” and in hindsight I’d add that it also has an impact on customer loyalty.

    Businesses big and small use discount pricing for different reasons, usually to stimulate short terms sales, to match a competitor’s price reductions and (if you are selling a product rather than a service) to get high-traffic display space at major retailer’s.

    But before you slash your price, consider the impact this could have on customer loyalty. Take a stroll down a supermarket soft drink aisle for example and you’re likely to notice Coke or Pepsi is on sale at a reduced price. These sales have become so common that most consumers either wait for the brand they want to go on sale or buy the competing brand that is on sale.

    The loyalty factor is a very important reason not to compromise pricing or over-use promotional pricing.

    Why? If a customer is more loyal to price than to your brand, your brand is vulnerable to pricing moves by your competition, and you may be forced to cut your price—and your margins—in order to maintain your market position. What are the alternatives?

    • Offer a bonus pack. Use creative packaging to demonstrate the additional benefit the consumer is receiving.
    • Offer a free premium like McDonald’s does with the Happy Meal.
    • Offer a purchase with purchase. “Buy a designer label fragrance at the regular price, and get a $59 silk scarf for just $9 more.”
    • Offer a free month of services for a yearly retainer.

    B!G SHOTS BOTTOM LINE: There are many ways to earn customer loyalty and increase sales. Discount pricing is but one, and it can backfire in the long term.

    David Tyler is a small business owner and marketing/promotions expert. Contact him today to ask a question or request a consultation about your small business! bigshots@davidtyler.com

    Welcome!

    Welcome, I’m glad you found B!g Shots!

    It doesn’t matter how small, if you’re a small business owner add this blog to your favourites to gain insights into marketing your product or service.

    After working for over 20 years in radio and television I’ve gathered tonnes of useful information that will help your business grow. It also helps that I’m a small business owner too and know how difficult it can be to get your company “out there” with limited resources. I can help.

    I hope you’ll visit from time to time, I plan to have a different article for you once a week. If you have any suggestions or particular questions about what you’re going through that I can blog about, by all means send me a note at the email address below.

    David Tyler

    bigshots@davidtyler.com